topic switch over in SIM cards & Porting

switch over

catherine213 — Tue, 05 Dec 2023 13:32:43 GMT

got a phone and package with EE last week round 29 November give the pac code still waiting for the change over anybody know how long it takes as i am paying for two phone providers and only able to use the old one thanks in advance

Re: switch over

Christopher_G — Tue, 05 Dec 2023 16:35:00 GMT

Hi @catherine213

Welcome to the community.

When did you give us the PAC code? It usually goes through the next working day.

Chris

Re: switch over

catherine213 — Tue, 05 Dec 2023 18:06:59 GMT

about 29 November

Re: switch over

Christopher_G — Tue, 05 Dec 2023 18:14:19 GMT

OK, thanks @catherine213

It should have transferred over by now. I recommend speaking to our Mobile Care team so they can check the status for you.

Chris