topic Re: Re: E-Sim in SIM cards & Porting

Re: E-Sim

Fesher — Mon, 04 Dec 2023 23:03:48 GMT

Hi I get esim but this is not working

i cant activate my esim

Re: Re: E-Sim

Katie_B — Tue, 05 Dec 2023 07:20:43 GMT

Good morning @Fesher.

Welcome to the community.

Are you still seeing this error this morning?

Katie

Re: Re: E-Sim

Fesher — Tue, 05 Dec 2023 08:31:39 GMT

hi Katie

same still error

Re: Re: E-Sim

Katie_B — Tue, 05 Dec 2023 08:40:12 GMT

Thanks for getting back to me @Fesher.

Do you have a physical SIM? if yes, does this still work?

Katie

Re: Re: E-Sim

Fesher — Tue, 05 Dec 2023 09:56:00 GMT

My phone is came USA

this is working only e-sim

Re: Re: E-Sim

Fesher — Tue, 05 Dec 2023 09:57:24 GMT

I try myphysical other phone it is working

Re: Re: E-Sim

Katie_B — Tue, 05 Dec 2023 10:00:24 GMT

Hi @Fesher.

Are you trying to set up an e-SIM on a new phone you have purchased in the states?

Katie

Re: Re: E-Sim

Fesher — Tue, 05 Dec 2023 10:16:21 GMT

Yes

Re: Re: E-Sim

Katie_B — Tue, 05 Dec 2023 10:42:48 GMT

Thanks for getting back to me @Fesher.

Is the phone unlocked to all networks?

If you place your physical SIM into the new device does it work?

Katie

Re: Re: E-Sim

Fesher — Tue, 05 Dec 2023 11:53:12 GMT

I get new sim and try other phone it’s working

this phone is unlocked all network

because I was buy Apple Store

Re: Re: E-Sim

Katie_B — Tue, 05 Dec 2023 12:20:26 GMT

Hi @Fesher.

I'd recommend placing your EE SIM into your new device and follow the eSIM set up that can be found HERE.

Please be sure to let us know how you get on.

Katie

Re: Re: E-Sim

Fesher — Tue, 05 Dec 2023 18:41:28 GMT

E-sim is ok

but my number is not switched old number

Re: Re: E-Sim

Leanne_T — Wed, 06 Dec 2023 08:00:23 GMT

Hi @Fesher

Are you transferring your number from another network?

If so, how long ago did you provide the PAC?

Leanne 🙂