topic Re: Transferring 3x sims from Plusnet but only one of three has had number moved. in SIM cards & Porting

Transferring 3x sims from Plusnet but only one of three has had number moved.

txrx — Mon, 04 Dec 2023 14:06:18 GMT

I had three Plusnet sim only sims which I've received EE sims for after taking up the Plusnet Mobile move to EE deal and they've all been active for past 4 days. Two out of the three have yet to have a successful number transfer.

Where can I follow up on this with EE customer support?

Re: Transferring 3x sims from Plusnet but only one of three has had number moved.

Christopher_G — Mon, 04 Dec 2023 17:10:54 GMT

Hi @txrx

Welcome to the community.

Have you tried restarting the devices that haven't transferred yet?

If you speak to our Mobile Care team, they'll be able to check your account and make sure the transfer is set up for you.

Chris

Re: Transferring 3x sims from Plusnet but only one of three has had number moved.

txrx — Mon, 04 Dec 2023 17:19:53 GMT

Yeah, we've been restarting them on a regular basis and still no joy. Shall call 150 from the affected handsets.

Re: Transferring 3x sims from Plusnet but only one of three has had number moved.

Christopher_G — Mon, 04 Dec 2023 18:59:08 GMT

OK, thank you, @txrx

Please keep us updated on what happens.

Chris