topic Re: Blocked in SIM cards & Porting

Blocked

Dinmukhammed — Sun, 03 Dec 2023 15:37:33 GMT

I was a customer of yours when I lived in London, but now my SIM card is not working. my phone used to be *********** how can I return this phone because this phone is linked to different social networks. My

[mod edit: personal details removed from the forum]

Re: Blocked

Leanne_T — Sun, 03 Dec 2023 16:32:49 GMT

Hi @Dinmukhammed

Thanks for coming here.

Was the SIM card pay as you go or pay monthly?

When was the last time the SIM card was used?

Leanne 🙂

Re: Blocked

Dinmukhammed — Sun, 03 Dec 2023 19:48:25 GMT

I bought it near the airport. I do not know exactly! but I paid every month
for the EE plan.
I need this number as quickly as possible(

Re: Blocked

bristolian — Sun, 03 Dec 2023 21:52:35 GMT

Did you receive a monthly bill for the phone? This would suggest a pay-monthly contract if so, and the only reason for the SIM being suspended would be non-payment of bills.

If you just had a PAYG phone which you topped up as & when, and/or had a monthly add-on, then your SIM may well have been suspended under the hibernation policy for non-usage. Calling CS to request reactivation is the only solution in this scenario.

You can contact CS on 07953 966150 from any working phone.

Re: Blocked

Dinmukhammed — Mon, 04 Dec 2023 09:05:25 GMT

This number is not available

Re: Blocked

James_B — Mon, 04 Dec 2023 10:55:52 GMT

Hi @Dinmukhammed,

If you're calling from outside of the UK, please call +44 7953 966 150.

Please note: If the SIM hasn't been used for a chargeable action within the last 273 days, it won't be possible to reactivate it.

James