https://community.ee.co.uk/t5/SIM-cards-Porting/Re-Customer-Service-getting-worse/m-p/1333315#M42133 <P>Sadly I have to agree. I recently tried to get a new sim card for my partially sighted friend to use her new mobile. I twice asked for one to be posted and when nothing arrived I called again to be told there was no record of either request. I have been a loyal customer myself for many years because of the excellent customer service (and I left BT because their CS was so dreadful))!) Sadly I shall be looking elsewhere when my contract expires.</P> Sat, 02 Dec 2023 09:33:31 GMT Trishish 2023-12-02T09:33:31Z https://community.ee.co.uk/t5/SIM-cards-Porting/Re-Customer-Service-getting-worse/m-p/1333315#M42133 <P>Sadly I have to agree. I recently tried to get a new sim card for my partially sighted friend to use her new mobile. I twice asked for one to be posted and when nothing arrived I called again to be told there was no record of either request. I have been a loyal customer myself for many years because of the excellent customer service (and I left BT because their CS was so dreadful))!) Sadly I shall be looking elsewhere when my contract expires.</P> Sat, 02 Dec 2023 09:33:31 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/Re-Customer-Service-getting-worse/m-p/1333315#M42133 Trishish 2023-12-02T09:33:31Z https://community.ee.co.uk/t5/SIM-cards-Porting/Re-Customer-Service-getting-worse/m-p/1333320#M42134 <P>I am very sorry to hear this has happened <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4176326">@Trishish</a></SPAN>&nbsp;</P> <P>Has the SIM card now arrived for your friend?&nbsp;</P> <P>Leanne.</P> Sat, 02 Dec 2023 09:41:16 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/Re-Customer-Service-getting-worse/m-p/1333320#M42134 Leanne_T 2023-12-02T09:41:16Z