topic ESim deleted no network in SIM cards & Porting

ESim deleted no network

Shamila1984 — Thu, 30 Nov 2023 15:44:19 GMT

Hi ESim was deleted, I cannot call as I have no network, I was told yesterday on chat to download and they will activate and should take 24 hours I have been on chat with somone for nearly 3 hours who have told be carious things from you are having technical issues activating eSims, the download hasn't worked, you need to go to a store. I have had no network for nearly 2 days now. I need this resolving ASAP

Re: ESim deleted no network

Shamila1984 — Thu, 30 Nov 2023 15:45:07 GMT

I was upgrading to a new phone from a physical sim to esim and it hasn't transferred or something has gone wrong

Re: ESim deleted no network

James_B — Thu, 30 Nov 2023 16:27:08 GMT

Hi @Shamila1984,

Welcome to the EE Community. 🙂

Have 24 hours passed since you downloaded your replacement eSIM?

James

Re: ESim deleted no network

Shamila1984 — Thu, 30 Nov 2023 16:32:00 GMT

Yes 24 hours were up at 12.00 today

Re: ESim deleted no network

James_B — Thu, 30 Nov 2023 17:24:09 GMT

Hi @Shamila1984,

Please get in touch with Technical Support so a member of the team can take a look at your account.

They'll be happy to help.

James

Re: ESim deleted no network

Shamila1984 — Thu, 30 Nov 2023 17:32:02 GMT

As I don’t have any network I am not able to call I can only use the help service through the app which I have been for 2 days unsuccessfully

Re: ESim deleted no network

James_B — Thu, 30 Nov 2023 17:38:08 GMT

Hi @Shamila1984,

Our messaging team will be equally happy to help.

They'll be able to access your account to check the status the SIM activation.

If further technical diagnostics are required, you may need to call Technical Support from another phone.

James