topic Re: Replacement sim in SIM cards & Porting

Replacement sim

Jazz441 — Wed, 29 Nov 2023 10:06:36 GMT

I have order my replacement sim 3 to 4 times but I haven't received non yet ( Also received a confirmation on my gmail as you can see in the screenshot attached with this )Please can you order manual by the agent. And do send me confirmation.

Re: Replacement sim

Christopher_G — Wed, 29 Nov 2023 12:12:37 GMT

Hi @Jazz441

Welcome to the community.

Is the address in your EE Online account correct? When did you receive that email confirmation?

Chris

Re: Replacement sim

Jazz441 — Sat, 02 Dec 2023 12:15:10 GMT

I have put the correct address when I had placed the order for replacement. And I have order so many times now ..like it will be 5th times i have ordered.I even talked to the EE customer service and they said that they have checked my account and according to them I haven't placed any order at first place. I was surprised because I have this email as my proof and many more more with exact samr confirmation

Re: Replacement sim

Leanne_T — Sat, 02 Dec 2023 12:17:56 GMT

I see, thank you @Jazz441

I am sorry we are unable to order the SIM card for you. I would suggest getting back in touch with our mobile care guides or pop into an EE Store with photo ID, and the team will help with the replacement SIM.

Leanne.