topic Re: Sim in SIM cards & Porting

Sim

Bea28 — Tue, 28 Nov 2023 16:23:44 GMT

Hi!

I order a sim on the 20th of November and I used my old number for them to contact me, but I didn’t realize that it was also the same day that my sim would expire, now I don’t have a working number for them to contact me, and now I also still haven’t received my order when they said that it would arrive 2-5 days, what should I do?

Please help.

Re: Sim

James_B — Tue, 28 Nov 2023 19:03:02 GMT

Hi @Bea28,

Welcome to the EE Community. 🙂

I'm sorry to hear your SIM hasn't arrived yet.

Our Customer Care Team will be happy to check the status of your order if you get in touch.

Thanks

James

Re: Sim

Bea28 — Tue, 28 Nov 2023 19:10:15 GMT

Hi!

like I said, I don’t have an active mobile number to contact EE, and I’ve been looking for ways to contact you in regards to my order, I didn’t even receive an email if it was dispatched or about its reference number.

Re: Sim

bristolian — Tue, 28 Nov 2023 21:32:45 GMT

You can contact EE CS on 0800 0798586 from any working phone.