topic Re: Re: Contract Sim Deactivated in SIM cards & Porting

Re: Contract Sim Deactivated

Steffip — Tue, 15 Aug 2023 20:11:14 GMT

Mine has done the exact same too this month

Re: Re: Contract Sim Deactivated

Chris_B — Tue, 15 Aug 2023 20:14:42 GMT

@Steffip If your phone is returning a no Sim card message it usually means your Sim card is faulty and you need to order replacement Sim card.

Re: Re: Contract Sim Deactivated

Steffip — Tue, 15 Aug 2023 22:38:49 GMT

Thank you Chris will order new one see what happens.

Re: Re: Contract Sim Deactivated

Leanne_T — Wed, 16 Aug 2023 06:51:25 GMT

Hi @Steffip

You can order a replacement SIM card by giving us a call on 150 or 07953 966 150 and the team can get the SIM card posted to your account address, or you can visit an EE Store with photo ID to get the replacement.

Please see our How do I swap my SIM or get a new SIM? Help page for more details.

Leanne 🙂

Re: Re: Contract Sim Deactivated

Blackrider1 — Tue, 28 Nov 2023 17:59:16 GMT

For information - my contract SIM was deactivated last night (i have since discovered since talking to tech support) by 'the system' i.e. not by a human, for no apparent reason. The only way of fixing it is to replace the SIM at a shop if you cant afford to wait 1-3 days for a new one to turn up. As the helpful tech support guy said - it is a little bizarre why this has happened.......