https://community.ee.co.uk/t5/SIM-cards-Porting/New-sim-due-to-fraudulent-activity-on-my-account-and-cant/m-p/1332005#M42004 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4171404">@andy5898</a></SPAN>,</P> <P>Welcome to the EE Community. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>What is the full error message you see when trying to upgrade online?</P> <P>James</P> Tue, 28 Nov 2023 16:27:34 GMT James_B 2023-11-28T16:27:34Z https://community.ee.co.uk/t5/SIM-cards-Porting/New-sim-due-to-fraudulent-activity-on-my-account-and-cant/m-p/1331933#M41988 <P>So yesterday had someone gain access to my account somehow. So got all off that sorted and went to the EE shop to get new sim cards for my phones. I am eligible for an upgrade but now on my online account it says I can't do it. Is this because of the new sims I had yesterday and will I be able to get things sorted so I can upgrade online shortly?</P> Tue, 28 Nov 2023 14:12:33 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/New-sim-due-to-fraudulent-activity-on-my-account-and-cant/m-p/1331933#M41988 andy5898 2023-11-28T14:12:33Z https://community.ee.co.uk/t5/SIM-cards-Porting/New-sim-due-to-fraudulent-activity-on-my-account-and-cant/m-p/1332005#M42004 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4171404">@andy5898</a></SPAN>,</P> <P>Welcome to the EE Community. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>What is the full error message you see when trying to upgrade online?</P> <P>James</P> Tue, 28 Nov 2023 16:27:34 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/New-sim-due-to-fraudulent-activity-on-my-account-and-cant/m-p/1332005#M42004 James_B 2023-11-28T16:27:34Z https://community.ee.co.uk/t5/SIM-cards-Porting/New-sim-due-to-fraudulent-activity-on-my-account-and-cant/m-p/1343056#M42964 <P>I need SIMs</P> Tue, 02 Jan 2024 01:10:31 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/New-sim-due-to-fraudulent-activity-on-my-account-and-cant/m-p/1343056#M42964 modricpower 2024-01-02T01:10:31Z https://community.ee.co.uk/t5/SIM-cards-Porting/New-sim-due-to-fraudulent-activity-on-my-account-and-cant/m-p/1343077#M42966 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4213751">@modricpower</a></SPAN>,</P> <P>Welcome to the EE Community. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>Do you need replacement or brand new SIM cards?</P> <P>James</P> Tue, 02 Jan 2024 07:45:07 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/New-sim-due-to-fraudulent-activity-on-my-account-and-cant/m-p/1343077#M42966 James_B 2024-01-02T07:45:07Z