topic Re: Not registred to network in SIM cards & Porting

Not registred to network

dayathapa123 — Tue, 28 Nov 2023 09:29:12 GMT

My sim worked fine for a year and now it is not working... no data... no text or calls. I cannot even call ee to sort this out. It just said not registered to network.

Re: Not registred to network

Leanne_T — Tue, 28 Nov 2023 12:09:28 GMT

Hi @dayathapa123

Thanks for coming to the community.

Do you have a pay as you go or pay monthly account?

Does the SIM have a signal showing?

Leanne 🙂

Re: Not registred to network

dayathapa123 — Tue, 28 Nov 2023 12:36:56 GMT

It is a monthly sim. Please solve this ASAP... I am at work so I won't have time to call and wait.it shows the bar but says it is not registered.

Re: Not registred to network

Leanne_T — Tue, 28 Nov 2023 14:10:38 GMT

Thanks @dayathapa123

Have you recently made any account changes or ordered a new SIM?

Are you able to try the SIM in another phone to see if the same happens?

Leanne.

Re: Not registred to network

dayathapa123 — Tue, 28 Nov 2023 14:31:37 GMT

Hi,

I have ordered a data sim like few weeks ago. But it should be independent. At the moment no since I'm at work.

Thank you.

Re: Not registred to network

Leanne_T — Tue, 28 Nov 2023 14:41:56 GMT

Thanks @dayathapa123

This would need to be looked into by our technical support guides, when you get the chance please call us from any other phone, and they will be happy to help.

Leanne.

Re: Not registred to network

dayathapa123 — Tue, 28 Nov 2023 14:46:23 GMT

Sorry but this is impossible for me... can this be sorted through mail. I don't have access to another phone or sim. How can't this be sorted without phonecall?

Re: Not registred to network

Leanne_T — Tue, 28 Nov 2023 15:30:37 GMT

Hi @dayathapa123

Sorry we have no email address to contact the team, if you have a personal account you should have a message us option in the EE app within the Help section.

If this does not show, you would need to call us, or visit an EE Store to get this looked into.

Leanne.