topic Re: Porting Number in SIM cards & Porting

Porting Number

Ncull177 — Fri, 24 Nov 2023 08:29:27 GMT

I have ported my number today based on the fact EE advise that it can be 24 hours working day etc. However when i have gone through the process i have received a text to advise all setup will take place by 6pm on 12-12-2023 which is nearly 3 weeks away. Has anybody else experienced this??

Re: Porting Number

Leanne_T — Fri, 24 Nov 2023 10:44:07 GMT

Hi @Ncull177

Thanks for posting 🙂

If you start using the SIM, this may activate the port to start on the next working day.

Could you try this and let us know if the number transfers Monday?

Leanne 🙂

Re: Porting Number

Ncull177 — Mon, 27 Nov 2023 11:35:59 GMT

Hi @Leanne_T

Thanks for replying. I have received a message from EE this morning to say number was ported but unfortunately my old number is still not in place for telephone calls or text

Neil

Re: Porting Number

Leanne_T — Mon, 27 Nov 2023 11:45:35 GMT

Hi @Ncull177

The number port can take up until midnight to fully complete, could you please let me know how you get on?

Leanne.

Re: Porting Number

RH1202 — Mon, 27 Nov 2023 20:00:24 GMT

I have the same problem. It tells me it will be activated 27-12-2023. I need to make calls as I am going away.

Re: Porting Number

RH1202 — Mon, 27 Nov 2023 20:40:29 GMT

I agree the automated system is a waste of time. I need to speak to a real person about the date when my old number will be activated.

Re: Porting Number

Katie_B — Tue, 28 Nov 2023 07:29:11 GMT

Good morning @RH1202.

When calling 150 please select option 2 you will then be taken to the automated system which will allow you to connect to an agent after following the steps for your query.

When did you provide EE with your PAC code?

Katie

Re: Porting Number

Ncull177 — Tue, 28 Nov 2023 07:38:44 GMT

Hi @Leanne_T

I have now turned my phone off , left my phone off as sometime requested and waited until after midnight even though the text has confirmed port is complete i still do not have my old number available. Can you please help urgently as I need this number up and running.

In addition I purchased 2 SIMS for the account the second one was for my teenage daughter, we did the port number on the same day but she has not even received a text to say complete and her number is still not across neither which again is an issue so can you please look into both or advise how I can escalate. I have tried to go to MYEE but as these were only SIM purchases i have to connect the device etc. but this is failing all the time as when it asks for mobile number i put the number sin we want to keep and it obviously text that number the passcode. I don't want to put the current numbers in as when the change then it may cause other issues. Can you please advise how i can get this resolved ASAP.

Neil

Re: Porting Number

Katie_B — Tue, 28 Nov 2023 08:06:38 GMT

Hi @Ncull177.

When setting up your My EE you will be OK setting up with the temporary number provided by EE. Once your number port completes this will automatically update for you.

As your number is still not with you I'd recommend giving us a call so our technical care team can look into this.

Katie

Re: Porting Number

Ncull177 — Tue, 28 Nov 2023 08:16:17 GMT

Hi @Katie_B

I would love to be able to speak to someone but every option I select on 150 it then offers to send a text which it does and ends the call. so i cant actually get through to speak to someone can you please advise.

Neil

Re: Porting Number

Katie_B — Tue, 28 Nov 2023 08:20:51 GMT

Hi @Ncull177.

When you call 150 please select option 2.

This should allow you to navigate through the automated system and be connected to an agent.

Katie

Re: Porting Number

Ncull177 — Tue, 28 Nov 2023 08:23:53 GMT

Hi @Katie_B

No I have tried this option but you then have various other options whichever one i selct on this seems to send a text message which ends the call.

Neil

Re: Porting Number

Katie_B — Tue, 28 Nov 2023 08:27:31 GMT

Hi @Ncull177.

Please call 150 and select the following:

Option 2 > Option 1 > Option 1 > Option 1 > Option 1 > Option 2 then please select Option 2 again.

Katie

Re: Porting Number

Ncull177 — Tue, 28 Nov 2023 09:29:21 GMT

Hi @Katie_B

After the option 2 > option1 > it then goes to new visual option and sends a text can you please just help me to speak to someone its impossible i have tried various options now nd get same result each time

Neil

Re: Porting Number

Katie_B — Tue, 28 Nov 2023 09:32:56 GMT

Hi @Ncull177.

I would love to be able to help further, however, we have no account access here on the community.

I have followed the steps above and can connect to an agent, could you please try this again?

Option 2 should take you to the automated services then first option 1 should take you to mobile phone.

Please do not select Option 1 when you first call.

Katie

Re: Porting Number

Ncull177 — Tue, 28 Nov 2023 12:08:08 GMT

Hi @Katie_B

I have tried the various options only selecting 2 to start with but all takes me to a visual assistant text which i then complete and send me another text. I did manage to get a callback from one person who was not able to help but i have no other idea on how i can get hold of anybody from EE.

Neil

Re: Porting Number

Katie_B — Tue, 28 Nov 2023 12:18:19 GMT

Hi @Ncull177.

Is the text you are receiving a verification text?

Katie

Re: Porting Number

Ncull177 — Tue, 28 Nov 2023 12:20:50 GMT

Hi @Katie_B

No they send a link where i can then go onto a portal to start selecting various other options

Re: Porting Number

Katie_B — Tue, 28 Nov 2023 12:23:00 GMT

If you are unable to connect to an agent by the options provide above, I'd recommend visiting your local EE Store @Ncull177.

There is also the option of registering for the EE app with your temporary EE number and using the live chat option which can be found under help.

Katie