topic Re: Do I need a new eSIM if I send my phone for a repair and how do I get it abroad? in SIM cards & Porting

Do I need a new eSIM if I send my phone for a repair and how do I get it abroad?

Albu — Mon, 27 Nov 2023 11:56:02 GMT

Hi there, I currently have an eSIM and I need to send my phone for a repair whilst being in Spain. I would like to use another phone whilst my main phone is being repaired and then use my repaired phone. With a physical SIM it's all clear, but what do I need to do with an eSIM and how to proceed please? Thanks a lot!

Re: Do I need a new eSIM if I send my phone for a repair and how do I get it abroad?

James_B — Mon, 27 Nov 2023 14:07:47 GMT

Hi @Albu,

Yes, you would need a new SIM/eSIM to use with your temporary device.

Unfortunately it isn't possible to activate a new SIM via a roaming network, you would need to be connected to the EE network in the UK.

James

Re: Do I need a new eSIM if I send my phone for a repair and how do I get it abroad?

Albu — Mon, 27 Nov 2023 16:23:40 GMT

Thanks a lot for you reply. I am not sure what to do as I shall remain in Spain for next three weeks. Can anything be done in the meantime? Can I ask a friend to receive the eSIM and send the image to me by an email? Anything? I can't use my banking without my number. Thanks.

Re: Do I need a new eSIM if I send my phone for a repair and how do I get it abroad?

James_B — Mon, 27 Nov 2023 16:48:40 GMT

Hi @Albu,

Sorry, you wouldn't be able to activate an eSIM in that way.

Your phone would need to be on the EE network in the UK when scanning the code to complete the activation.

James

Re: Do I need a new eSIM if I send my phone for a repair and how do I get it abroad?

Albu — Mon, 27 Nov 2023 19:58:12 GMT

Thanks James!