topic Re: SIM NOT WORKING in SIM cards & Porting

SIM NOT WORKING

Cghx — Sun, 26 Nov 2023 18:34:27 GMT

Upgraded my phone sim still not working 10 hours later I have two children and no phone !!

Re: SIM NOT WORKING

Chris_B — Sun, 26 Nov 2023 18:38:14 GMT

@Cghx Have you tried putting your old sim in the device?

Re: SIM NOT WORKING

Cghx — Sun, 26 Nov 2023 18:38:56 GMT

Yes it won’t work as it’s being transferred to my new sim! I’m stressed

Re: SIM NOT WORKING

Chris_B — Sun, 26 Nov 2023 18:52:00 GMT

@Cghx have you tried restarting your new device with your new Sim card in it? The migration of your number to the new sim can take up to 24h but it’s usually 4-5 hours. The restart of the device will refresh the line so forcing the sim to activate.

Re: SIM NOT WORKING

Cghx — Sun, 26 Nov 2023 18:54:33 GMT

I have tried all of that

Re: SIM NOT WORKING

Leanne_T — Mon, 27 Nov 2023 07:37:36 GMT

Hi @Cghx

Thanks for coming to the community.

Is the SIM card working this morning for you?

Leanne 🙂