topic Old number in SIM cards & Porting

Old number

Dimaneplohoj — Sat, 25 Nov 2023 12:12:45 GMT

I signed a contract with you with a pack code to keep my old number [edited] , but you sent me a SIM card with a new number [edited] . Pack code [edited] . My account number is [edited] . I updated my phone many times, but my old number never came back .I ask you to solve this problem as soon as possible.I’ve already written a complaint 2 times, but no answer, I’m furious. What is this, they don’t give me an answer. The use of the pack code ends on November 27. Solve the problem urgently.
Kind regards.

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Re: Old number

Katie_B — Sat, 25 Nov 2023 13:38:48 GMT

Hello @Dimaneplohoj.

Welcome to the community.

You will be provided a temporary number with your EE SIM till your number port is complete.

When did you provide us with your PAC code?

Katie

Re: Old number

Dimaneplohoj — Sat, 25 Nov 2023 14:20:25 GMT

I ordered sim card with my pack nr in 8 November.I still waiting.

Re: Old number

Katie_B — Sat, 25 Nov 2023 14:21:27 GMT

Is your old SIM still working from your old provider @Dimaneplohoj?

Katie