topic Re: Lost Iphone esim needed in SIM cards & Porting

Lost Iphone esim needed

Athoscroce — Fri, 24 Nov 2023 08:34:25 GMT

Hi everyone I lost my phone yesterday and can't access any of my accounts through the computer because I get all the messages with the codes to the phone number I lost. Is there a chance to create a new esim and use it in a different phone so I can log back into all my accounts?

Re: Lost Iphone esim needed

Christopher_G — Fri, 24 Nov 2023 08:36:59 GMT

Hi @Athoscroce

Welcome to the community.

Are you near an EE Store? You could pop in and get a replacement, as long as you take some photo ID with you (UK Driving Licence or Passport).

Chris

Re: Lost Iphone esim needed

Athoscroce — Fri, 24 Nov 2023 08:51:46 GMT

Hi unfortunately I am in Spain until the 28th of this month and need all my accounts to work

Re: Lost Iphone esim needed

Christopher_G — Fri, 24 Nov 2023 12:22:35 GMT

OK, thanks @Athoscroce.

We'll need to send you a replacement eSIM QR code. Our Mobile Care team will be able to help you order that.

Chris