topic Re: EE Pac Code Form Not Working in SIM cards & Porting

EE Pac Code Form Not Working

HighwayChile — Thu, 17 Aug 2023 13:37:25 GMT

I am trying to transfer to EE from Plusnet. I have my new SIM and my Pac code from Plusnet. I have gone to ee.co.uk/transfermynumber as instructed - but it won't accept the PAC code as valid. I have contacted Plusnet & they are certain the code is valid. Have tried to ring EE but can't get through. Have tried EE Twitter, but no response. So here I am - running out of options. Help?

Re: EE Pac Code Form Not Working

HighwayChile — Thu, 17 Aug 2023 14:47:50 GMT

I think I have found the problem (in case it helps anyone else). There is an online transfer process set up for customers of Plusnet to switch to EE. That online form takes your Pac code. Then, days later, you get your new SIM with instructions to go to ee.co.uk/transfermynumber. This also requests your Pac code. But because that has already been submitted previously, the web form throws an error and complains that the Pac code is invalid. It turns out though that behind the scenes the transfer process has already started and will complete in the normal way. Oh my, how much time have I wasted today on this... 😥

Re: EE Pac Code Form Not Working

Leanne_T — Thu, 17 Aug 2023 14:58:11 GMT

Thanks for sharing @HighwayChile

Appreciate you posting and letting other customer's know 🙂

Leanne.

Re: EE Pac Code Form Not Working

KristelS — Thu, 02 Nov 2023 11:17:43 GMT

Ahh ok, so once I've created an account then I don't have to do anything but wait for 24 hours ish and they'll do everything their end as my PAC code is being rejected as well.

Re: EE Pac Code Form Not Working

James_B — Thu, 02 Nov 2023 11:21:33 GMT

That's right @KristelS 🙂

James

Re: EE Pac Code Form Not Working

philogara — Tue, 21 Nov 2023 18:56:22 GMT

Thanks @HighwayChile

Wow, that is pretty rubbish start to life with EE 🙄

Re: EE Pac Code Form Not Working

Christopher_G — Wed, 22 Nov 2023 07:53:03 GMT

Welcome to the community, @philogara

Is there something you need some help with?

Chris

Re: EE Pac Code Form Not Working

philogara — Wed, 22 Nov 2023 23:38:00 GMT

Hi, to be honest I don't know.

I have had the same issue as the OP with two phones (mine and my daughter's) whereby it does not seem to like the Plusnet supplied PAC numbers. I am hoping his "resolution" is correct and I need to wait a day or two...

Re: EE Pac Code Form Not Working

Christopher_G — Thu, 23 Nov 2023 08:53:41 GMT

OK, thanks @philogara

Have you spoken to our Mobile Care team, just so they can check it for you?

Chris

Re: EE Pac Code Form Not Working

philogara — Fri, 24 Nov 2023 20:50:10 GMT

Hi @Christopher_G ,

I haven't, the message came through yesterday to say the transfer was complete - so it worked - on both numbers

Just seems odd that there is an error in the process 3 months after identified (at least).

Re: EE Pac Code Form Not Working

Katie_B — Sat, 25 Nov 2023 07:27:20 GMT

Hi @philogara.

Please give us a call if you are still experiencing this so our technical care team can look into this further.

Katie

Re: EE Pac Code Form Not Working

WilliamTDean — Wed, 24 Jan 2024 10:41:04 GMT

I have been having the same issues transferring my number over from Plusnet to my new EE sim. Have just come across this thread, so hoping it'll all sort itself automatically, but just in case anyone else is having similar issues with contacting customer support. . .

Keep being told to contact EE on 150 but just go through a loop of automated messages that end up sending me online or sending me a link to the sim "Port in" form via text - the form which is showing the error message. Honestly have been trying to actually speak to someone in customer support for ages and losing the will!

Is there an alternative number / way to contact someone that I'm missing?

Re: EE Pac Code Form Not Working

James_B — Wed, 24 Jan 2024 11:40:09 GMT

Hi @WilliamTDean,

Welcome to the EE Community. 🙂

When did you activate your new EE SIM?

James

Re: EE Pac Code Form Not Working

WilliamTDean — Wed, 24 Jan 2024 20:51:19 GMT

I received the new EE sim today and received my PAC code from Plusnet on the 18th of Jan (so it's still in-date).

As others, when I go to enter the PAC number on the number on form to carry my number over, I get an error message saying the PAC code isn't valid.

Re: EE Pac Code Form Not Working

Christopher_G — Thu, 25 Jan 2024 08:10:08 GMT

Is your EE SIM active and working with the temporary number, @WilliamTDean?

Please make sure there are no spaces before or after the PAC when entering it.

Chris