topic Re: pay as you go sim package in SIM cards & Porting

pay as you go sim package

PM071 — Wed, 22 Nov 2023 13:50:55 GMT

I am transferring from another supplier to the above.

I purchased one of the above yesterday online which also gave the option to keep the same number.

I have entered PAC code online as requested on the same application form for above.

There was no option to ask for sim card but on looking at this site today, this is an option.

Will an EE sim card be automatically sent out to me as part of the package please?

Re: pay as you go sim package

Leanne_T — Wed, 22 Nov 2023 16:04:42 GMT

Hi @PM071

Thanks for coming here.

If you have ordered a new EE Pay as you go subscription pack on the EE Shop and completed all the details for your address and the PAC a new EE SIM will be sent to you.

Leanne 🙂

Re: pay as you go sim package

PM071 — Wed, 22 Nov 2023 16:37:55 GMT

Hi Leanne,

Thanks for the prompt reply.

I was just a bit nervous about transferring from another supplier as it's
not something that I've done in a long time.

Thanks again for putting my mind at rest.

PM071

Re: pay as you go sim package

Leanne_T — Wed, 22 Nov 2023 16:39:57 GMT

No problem at all @PM071

Once you have the SIM and have used this for a call or text to activate, the number will transfer the next working day for you 🙂

Leanne.

Re: pay as you go sim package

PM071 — Wed, 22 Nov 2023 16:50:55 GMT

👍☺️

Re: pay as you go sim package

Leanne_T — Wed, 22 Nov 2023 16:51:36 GMT

If you have any questions please come back and we will be happy to help @PM071

Leanne 🙂

Re: pay as you go sim package

PM071 — Fri, 24 Nov 2023 10:45:18 GMT

Morning,

The new sim has arrived - yay!

In my phone settings, the data is showing as 2GB but I ordered the £10 package with 20GB.

I am in my EE account online but I can't see how to view what has been allocated to me.

I have also tried online t use the facility to link my sim/phone to my account but this does not appear to work for me?

Can you advise please.

Thanks

Re: pay as you go sim package

Leanne_T — Fri, 24 Nov 2023 11:35:55 GMT

Hi @PM071

Can you text BALANCE to 150 using the EE SIM, the data allowance for the pack will show for you.

Once the SIM has been used and activated, you will be able to set up the online EE account 🙂

Leanne.

Re: pay as you go sim package

PM071 — Fri, 24 Nov 2023 20:46:41 GMT

Thanks again Leanne,

Sadly it wasn't that straight forward + took some real digging by the EE
team to get it sorted.
It was a real challenge for them.
🤞it is up + running now😊

Re: pay as you go sim package

Katie_B — Sat, 25 Nov 2023 07:46:18 GMT

Thanks for coming back and letting us know @PM071.

Have a great weekend,

Katie