topic Where’s my sim? in SIM cards & Porting

Where’s my sim?

Miawaterall1234 — Wed, 22 Nov 2023 13:00:31 GMT

My mum upgraded My phone, Her phone and My dads phone to a Iphone 15 Pro Max. She ordered me a new sim card to come with my phone but my mum and dad kept their original sim cards. The phones arrived today and they’re all correct, except we haven’t received a sim card for myself. can anyone help?

Re: Where’s my sim?

Chris_B — Wed, 22 Nov 2023 13:21:19 GMT

@Miawaterall1234 Are you already a contract customer? If you are just put your original sim in the device.

Re: Where’s my sim?

Miawaterall1234 — Wed, 22 Nov 2023 13:28:10 GMT

Yes i am already a contract user. I asked for a new sim card due to the fact mine has got ‘viruses’ apparently. Other than that i would use my original sim.

Re: Where’s my sim?

Leanne_T — Wed, 22 Nov 2023 15:19:24 GMT

Hi @Miawaterall1234

Thanks for coming here.

If the SIM card was for a different number on the account, this would be posted separately to the upgrades and will be delivered by Royal Mail within 2-5 working days 🙂

Leanne.

Re: Where’s my sim?

bristolian — Wed, 22 Nov 2023 15:45:29 GMT

@Miawaterall1234 wrote:

I asked for a new sim card due to the fact mine has got ‘viruses’ apparently

Who told you this? And on what basis?

Re: Where’s my sim?

Miawaterall1234 — Wed, 22 Nov 2023 19:33:24 GMT

Hiya,

Thank you but it wasn’t for a new number, same number just a different sim card.

Re: Where’s my sim?

Miawaterall1234 — Wed, 22 Nov 2023 19:33:40 GMT

Hiya,

i keep getting emails saying so

Re: Where’s my sim?

Miawaterall1234 — Wed, 22 Nov 2023 19:34:20 GMT

If i set up my phone today without my new simcard am i able to just put my new simcard in when it arrives or shall i wait?

Re: Where’s my sim?

bristolian — Wed, 22 Nov 2023 20:15:16 GMT

It's immaterial for the query posed in this thread, but I'd be very interested in seeing any of those emails that say "your SIM has a virus". I smell a rat.

Re: Where’s my sim?

James_B — Thu, 23 Nov 2023 07:45:07 GMT

Hi @Miawaterall1234,

Yes, you can just transfer your existing SIM from your old phone to your new one.

As @bristolian mentioned, it's unlikely the emails your received are genuine. If you share the content of the email, we may be able to put your mind at rest.

James