topic Re: SIM not delivered in SIM cards & Porting

SIM not delivered

reddman — Mon, 20 Nov 2023 21:29:17 GMT

I was moved to EE mobile from BT and gave details to EE over phone. No confirmation received of the order but receive a delivery notification from DPD stating an EE parcel was "received by POST". It was not delivered. How do I get a replacement SIM?

Re: SIM not delivered

Schockwave — Mon, 20 Nov 2023 22:53:30 GMT

Hello @reddman ,

Welcome to the community,

Sim cards are sent out via second class post, not via DPD, so not sure why you received notification from DPD. When did you order the SIM card, as it will depend when you will receive it, usually within 4-5 working days.

Re: SIM not delivered

reddman — Tue, 21 Nov 2023 11:03:42 GMT

Very strange - must be some sort of scammer. Thanks for your reply. I am still within the 4-5 working days so will wait for the postie.