topic Re: EE Replacement Sims Not Working! in SIM cards & Porting

EE Replacement Sims Not Working!

waring192 — Mon, 20 Nov 2023 07:38:37 GMT

Hello,

I changed to the new iPhone a few weeks ago and my contract ESIM did not swap with the QR code. Called EE and they sent out a new QR code, tried and failed 3 times. This took around 4-5 days as I had to wait 24 hours each time. Then they sent out a normal SIM but that didn't work, I tried it in a different phone but nothing. EE at this point have refunded me a whole month and has been escalated. I'm on the 3rd Sim now and was told on Sat that it's 100% fixed now but it's Monday morning and still nothing. **bleep** is going on?! I have been with EE 10 years+ but I will be asking for PAC code if it's not fixed today.

Re: EE Replacement Sims Not Working!

Katie_B — Mon, 20 Nov 2023 09:41:51 GMT

Hello @waring192.

Welcome back to the community.

I am sorry to hear your SIM is still not working.

Are you aware if our technical care team raised a ticket for this and escalated to our Level 2 team?

Katie

Re: EE Replacement Sims Not Working!

VixenVD — Mon, 20 Nov 2023 21:42:25 GMT

I’ve just had a similar problem in that ny replacement sim didn’t activate after waiting 24 hours, I had to go into a store, and got it done immediately and now a week later my sim has suddenly been deactivated and a new one has been sent out in the post apparently in error!!!? And now I’m without a phone again,

Re: EE Replacement Sims Not Working!

James_B — Tue, 21 Nov 2023 08:10:53 GMT

Hi @VixenVD,

Welcome to the EE Community. 🙂

I'm sorry to hear your SIM has been deactivated. Did you arrange a replacement over the phone before you visited the EE store?

James