topic Re: Re: Number not ported. in SIM cards & Porting

Re: Number not ported.

5heilo — Fri, 04 Aug 2023 19:07:54 GMT

Me too. I called and they told me just to wait until my Plusnet sim stopped working. I’m still using it today , but my EE contract started on 2 Aug.

Re: Re: Number not ported.

Christopher_G — Sat, 05 Aug 2023 06:51:34 GMT

Hi @5heilo

Welcome to the community.

It should have transferred across the next working day. I recommend speaking to our Mobile Care team again so they can check this for you.

Chris

Re: Re: Number not ported.

Christopher_G — Sat, 05 Aug 2023 08:19:26 GMT

OK, thanks for letting us know, @Profile closed

Have a great weekend.

Chris

Re: Re: Number not ported.

5heilo — Sat, 05 Aug 2023 17:06:17 GMT

Have just called EE for the third time. I’ve now been told to put the EE sim in my phone and I’ll be without my number for 24 hours until it transfers. Unfortunately got cut off before EE could fully check my account out.

Not sure why the first two people didn’t say that. One told me to wait until I got an email to put my sim in. Then another told me just to wait until my plusnet sim stopped working.

Re: Re: Number not ported.

Christopher_G — Sun, 06 Aug 2023 07:18:29 GMT

Morning, @5heilo

Has the number transferred yet?

Chris