topic Switching Phone number to SIM on same account in SIM cards & Porting

Switching Phone number to SIM on same account

stiffer5 — Sun, 19 Nov 2023 20:30:58 GMT

A few months ago I purchased a new contract through the upgrade page on the EE app. I assumed this would just upgrade my current SIM but it in reality ordered a completely new one.

So now my issue is, I want to move my phone number from one SIM to the new one I purchased so that I can cancel my old one. I’ve read online this isn’t possible but I don’t really understand why. Could someone please help me out with this as paying for two sims isn’t fun 😞

Re: Switching Phone number to SIM on same account

XRaySpeX — Sun, 19 Nov 2023 20:42:32 GMT

You never did an upgrade which would've carried forward your no.

EE won't port nos. between its contracts. So you need to 1st port your existing no. to another network's PAYG using a PAC from EE & then in reverse port it back to your new contract. This will also have the effect of cancelling your old contract.

You could alternatively move your old contract to PAYG with 30 days notice & then ask EE to transfer the no to your new contract.