topic Re: Cancel PayM & tranfer number in SIM cards & Porting

Cancel PayM & tranfer number

er_7 — Thu, 16 Nov 2023 15:43:42 GMT

I've 2 sims, 1 monthly and the other contract. The monthly I bought by accident because it was still in my basket, and I realised after paying. I've called 150 multiple times to cancel the monthly, and possibly transfer my number to my other sim, but there's no option for it despite selecting 1 or 2 when I call.

Re: Cancel PayM & tranfer number

Katie_B — Thu, 16 Nov 2023 17:33:01 GMT

Hello @er_7.

Welcome to the community.

When calling 150 please select the following

Option 2 > Option 1 > Option 1 > Option 4 > Option 4.

Katie

Re: Cancel PayM & tranfer number

er_7 — Sat, 18 Nov 2023 12:16:10 GMT

Thank you, I'll try it soon.