topic Re: SIM card issues in SIM cards & Porting

SIM card issues

Beechboy2000 — Thu, 16 Nov 2023 13:33:06 GMT

Hi,

I’ve had my phone contract just over 2 years with EE. I moved to SIM only a couple of weeks ago . I’ve started to have issues with my SIM card with ‘no sim’ being displayed with no mobile network. The network will eventually come back on but then go off again. I’ve tried re inserting my sim, switching phone of etc but that no longer works. I’ve even been sent a new sim and still have the same issue. I’ve been without connection to my network for over 24hrs now. When I place my partners SIM card into my phone it picks up the sim straight away likewise when I put my SIM card into my partners phone it works fine.
Any ideas?
thanks

Re: SIM card issues

Katie_B — Thu, 16 Nov 2023 15:48:14 GMT

Hi @Beechboy2000.

Welcome to the community.

Is your partners SIM EE?

Does this occur in multiple locations?

Katie

Re: SIM card issues

Beechboy2000 — Thu, 16 Nov 2023 15:52:06 GMT

My partner is on a differenT network and yes it occurs in multiple locations. It went off yesterday while I was at home and today I’m in work 9 mile away and it’s still showing as no sim.

Thanks

Re: SIM card issues

Katie_B — Thu, 16 Nov 2023 15:54:15 GMT

Thanks for getting back to me @Beechboy2000.

Please could you check the area for any known issues?

You can do this by visiting this page HERE.

Katie

Re: SIM card issues

Beechboy2000 — Thu, 16 Nov 2023 16:00:15 GMT

Hi there’s not faults. I spoke to a customer service a few days ago who also did the same and said there was no issues. This is when they posted my new sim

thanks

Re: SIM card issues

Katie_B — Thu, 16 Nov 2023 16:03:09 GMT

Have you been able to test your SIM in another device @Beechboy2000?

Katie

Re: SIM card issues

Beechboy2000 — Thu, 16 Nov 2023 16:19:38 GMT

Yes I’ve just transferred my sim onto my works phone and the sim works fine in that. I’ve just put it back into my phone and it’s started working again after 24hours being off in my phone.

What’s causing this issue? As my sim will go off again at some point

thanks

Re: SIM card issues

Katie_B — Thu, 16 Nov 2023 16:26:06 GMT

Hi @Beechboy2000.

If the SIM works OK in another device this would indicate its your phone.

What phone do you have?

Katie

Re: SIM card issues

Beechboy2000 — Thu, 16 Nov 2023 16:29:43 GMT

I have a 12pro.

Other SIM cards work ok in my phone when my sim is not working. So I don’t know what’s causing the issues

Re: SIM card issues

Katie_B — Thu, 16 Nov 2023 16:34:13 GMT

Have you tried backing up your phone and doing a factory reset @Beechboy2000?

Katie

Re: SIM card issues

Beechboy2000 — Thu, 16 Nov 2023 16:35:29 GMT

No I haven’t done a factory reset

Re: SIM card issues

Katie_B — Thu, 16 Nov 2023 16:39:19 GMT

This could be worth a try @Beechboy2000.

If you do go ahead with this please ensure your phone is backed up.

Katie

Re: SIM card issues

Beechboy2000 — Mon, 20 Nov 2023 18:26:23 GMT

I don’t believe my phone is the issue.

my phone displays ‘ No SIM card’. Today I put my sim in a friends iPhone on the ee network and the sim worked straight away. I placed my friends ee sim in my phone and it worked in my phone straight away. It seems the issue to be the SIM card in my phone however I have had a replacement SIM card sent from ee and the same things happens. Any ideas?

Re: SIM card issues

James_B — Tue, 21 Nov 2023 07:46:26 GMT

Hi @Beechboy2000,

The symptoms you're seeing could point to a faulty SIM tray/reader in your phone.

As the issue is intermittent, the SIM cards you're inserting to test are able to work for a short period, just like your SIM does on occasion.

James