topic Re: Physical SIM after change to eSIM in SIM cards & Porting

Physical SIM after change to eSIM

fademonkey — Wed, 15 Nov 2023 12:02:13 GMT

I need to get an eSIM for my SIM-only contract - what happens to the phsyical SIM, can I keep it as a backup - or if I need to change back to a phone which doesn't support eSIM? Thanks.

Re: Physical SIM after change to eSIM

James_B — Wed, 15 Nov 2023 14:08:35 GMT

Hi @fademonkey,

Welcome to the EE Community. 🙂

Your physical SIM will be deactivated if you switch to eSIM.

James

Re: Physical SIM after change to eSIM

bristolian — Wed, 15 Nov 2023 14:26:37 GMT

Although there should be no requirement to have eSIM if you just want to change your price-plan. That's just a change of plan which can be done remotely on your existing SIM. Whether that's "e" or physical is immaterial.

Re: Physical SIM after change to eSIM

fademonkey — Thu, 16 Nov 2023 06:31:41 GMT

Thanks for the responses. Unfortunately, it's not to do with a plan change - but a phone change. Can I order a new physical SIM later if necessary? Will I be charged?

Re: Physical SIM after change to eSIM

Leanne_T — Thu, 16 Nov 2023 08:13:46 GMT

Morning @fademonkey

Thanks for coming back to us.

You can order a physical SIM at anytime in your EE app, there is a £1.50 fee. Or, you can visit an EE Store with photo ID for a replacement.

Leanne.