topic Re: Re: SIM card not working in SIM cards & Porting

Re: SIM card not working

_becka_ — Sun, 05 Nov 2023 12:06:04 GMT

Hi Katie,

I just got my upgrade on Friday. I have taken the SIM from my old phone and put it into the new one and now my line isn't working at all, I can't make any calls or texts so can't even call EE, I only have Wifi at the moment.

Any idea what could have gone wrong?

Thanks.

Re: Re: SIM card not working

_becka_ — Sun, 05 Nov 2023 12:06:56 GMT

Hi Najiashah,

Did you manage to sort this?

Any idea what could have gone wrong?

Thanks.

Re: Re: SIM card not working

Leanne_T — Sun, 05 Nov 2023 13:00:46 GMT

Hi @_becka_

Thanks for coming to the community.

Did you receive a new SIM card with the upgrade?

Leanne 🙂