topic Re: Phone not connected on SIM only in SIM cards & Porting

Phone not connected on SIM only

AdamDw — Tue, 14 Nov 2023 13:31:28 GMT

I've switched from pay as you go to SIM only. And my phone will not connect to the network. The phone's info says Mobile Network State = Disconnected. Network says EE - Emergency calls only. So I can't call 150 for help.

Is there any way I can contact EE help directly through the website.

Also says Service State = Out of Service.

I was told the switch may take a couple of hours, but it has been over 24 hours.

I have a Google Pixel Android version 13.

Re: Phone not connected on SIM only

bristolian — Tue, 14 Nov 2023 13:40:43 GMT

You can contact EE CS on 0800 0798586 using any working phone.

Re: Phone not connected on SIM only

XRaySpeX — Tue, 14 Nov 2023 15:02:28 GMT

Are you in UK?

Re: Phone not connected on SIM only

AdamDw — Tue, 14 Nov 2023 15:45:57 GMT

Yes, I'm in UK. Currently travelling, but will soon be able to call customer services using the number. Thanks.

Re: Phone not connected on SIM only

Leanne_T — Tue, 14 Nov 2023 16:00:24 GMT

Hi @AdamDw

Thanks for coming here 🙂

When did the transfer complete? Have you had no service since moving to SIM Only?

Did you request a new SIM card to be sent?

Leanne 🙂