topic Re: eSIM not activating in SIM cards & Porting

eSIM not activating

Organicpapa37 — Sat, 11 Nov 2023 17:59:10 GMT

I have just received my eSIM through the post thinking it was an actual sim, anyway I have scanned the QR code and nothing is happening I have tried to go in the chat but there is no option for it can someone please tell me what I’m doing wrong

Re: eSIM not activating

Schockwave — Sat, 11 Nov 2023 19:46:08 GMT

Hello @Organicpapa37 ,

Welcome to the community,

Do you already have a physical SIM card and are you on contract with EE?

You need to have a physical SIM card and be on a monthly contract in order to use an ESim.

Re: eSIM not activating

Organicpapa37 — Sat, 11 Nov 2023 21:15:44 GMT

No my actual sim got damaged so I ordered a new 1 to be posted out but they sent me a digital esim, I am in with EE I have been a while I have just upgraded and when I did I requested a physical sim come with it for replacement but they never sent 1 so I had to order it

Re: eSIM not activating

James_B — Sun, 12 Nov 2023 07:48:17 GMT

Did your order the SIM online or over the phone @Organicpapa37?

Re: eSIM not activating

Organicpapa37 — Mon, 13 Nov 2023 08:12:09 GMT

I ordered it online and paid £1.50 for it to be posted to me

Re: eSIM not activating

Leanne_T — Mon, 13 Nov 2023 08:30:36 GMT

Hi @Organicpapa37

Thanks for coming back to us.

What device are you using?

Leanne.

Re: eSIM not activating

Organicpapa37 — Mon, 13 Nov 2023 21:08:28 GMT

iPhone 12 Pro

Re: eSIM not activating

James_B — Tue, 14 Nov 2023 08:30:13 GMT

Hi @Organicpapa37,

If you ordered a new SIM online, it won't be pre-activated.

Please get in touch with Customer Care and a member of the team will be able to register it for you.

Thanks

James