topic Re: SIM CARD in SIM cards & Porting

SIM CARD

c9 — Wed, 08 Nov 2023 05:24:34 GMT

Some customers are having issues with activating SIM cards online and over the phone with EE it says that your Sim card has already been activated when it has not been activated this , is currently being looked in to by the back office team at ee moderators, please keep me informed of any other changes. Thanks

Re: SIM CARD

James_B — Wed, 08 Nov 2023 10:01:57 GMT

Hi @c9,

I'm not aware of any ongoing issues with SIM activations.

Have you had a problem getting a SIM activated?

James

Re: SIM CARD

c9 — Wed, 08 Nov 2023 10:21:54 GMT

yes

Re: SIM CARD

James_B — Wed, 08 Nov 2023 10:32:28 GMT

Was it a brand new SIM or a replacement @c9?

What problems have you had?

James

Re: SIM CARD

c9 — Wed, 08 Nov 2023 18:42:52 GMT

Activating a replacement Sim card

Re: SIM CARD

Christopher_G — Wed, 08 Nov 2023 19:03:05 GMT

Have you had this problem, or is it just something you've noticed in the community, @c9?

Chris

Re: SIM CARD

c9 — Thu, 09 Nov 2023 05:40:40 GMT

I have had this problem

Re: SIM CARD

c9 — Thu, 09 Nov 2023 05:55:08 GMT

yes

Re: SIM CARD

James_B — Thu, 09 Nov 2023 09:04:49 GMT

What problems did you have when activating your replacement SIM @c9?

James

Re: SIM CARD

c9 — Thu, 09 Nov 2023 09:29:36 GMT

It was saying my Sim card was already activated when it was not

Re: SIM CARD

c9 — Thu, 09 Nov 2023 09:32:30 GMT

it is saying my Sim card is activated already activated when it is not

Re: SIM CARD

James_B — Thu, 09 Nov 2023 09:38:29 GMT

Where are you seeing that your SIM is activated @c9?

What was the reason for the replacement and how did you order it?

James

Re: SIM CARD

c9 — Thu, 09 Nov 2023 14:36:12 GMT

My SIM cards keep on not working after a couple of days I tried to order it over the phone

Re: SIM CARD

James_B — Thu, 09 Nov 2023 14:42:54 GMT

Hi @c9,

It's unusual to have the same problem with more than one SIM card.

What issues are you experiencing?

James

Re: SIM CARD

c9 — Thu, 09 Nov 2023 16:46:51 GMT

I have had this problem

Re: SIM CARD

c9 — Fri, 10 Nov 2023 17:06:42 GMT

The information I am giving you has come from THE 150 team

Re: SIM CARD

c9 — Fri, 10 Nov 2023 17:44:16 GMT

It taking 24 to 48 hours to activate. I have been told there is an ongoing issue with activating Sim cards.

Re: SIM CARD

James_B — Sat, 11 Nov 2023 08:17:22 GMT

Did the EE Guide you spoke to mention why they needed to replace your SIM @c9?

James

Re: SIM CARD

c9 — Sat, 11 Nov 2023 10:47:51 GMT

It is taking 48 hours for Sim cards to activate. How can 150 team inform you of any issues

Re: SIM CARD

James_B — Sat, 11 Nov 2023 11:01:41 GMT

Hi @c9,

I was wondering if the team had looked into why you had to have multiple replacement SIM cards?

If you keep having the same problem despite replacing your SIM, it's unlikely to be a SIM issue.

James