topic What’s going on with SIM activation in SIM cards & Porting

What’s going on with SIM activation

Wrexham22 — Fri, 10 Nov 2023 21:11:44 GMT

Had replacement SIM sent, arrived yesterday, phoned up to activate it, told it would take 24 hours. Waited 24 hours and still nothing, rang again 11 hours ago and they sent a request to activate it again. Still nothing. Told if it’s not activated by tomorrow call again! Really? This is ridiculous

what’s going on??

Re: What’s going on with SIM activation

James_B — Sat, 11 Nov 2023 09:19:35 GMT

Hi @Wrexham22,

Welcome to the EE Community. 🙂

I'm sorry to hear there was an problem activating your SIM card.

Our Customer Care Team are best placed to give you more information on any issues affecting your account.

James

Re: What’s going on with SIM activation

Wrexham22 — Sat, 11 Nov 2023 18:59:32 GMT

Waited another 24 hours. In the end I went to my local EE store with ID and the very helpful member of staff sorted it out and activated a new sim for me in 5 minutes. 👍🏻

Re: What’s going on with SIM activation

James_B — Sun, 12 Nov 2023 09:08:59 GMT

That's great @Wrexham22

Thanks for letting us know. 🙂

James