topic Re: Upgrade Sim - will it include data roaming? in SIM cards & Porting

Upgrade Sim - will it include data roaming?

Dondoh — Tue, 07 Nov 2023 11:47:04 GMT

I am on a SIM only contract (from December 2020) and am looking to upgrade to a new SIM only deal.

If I upgrade to a 12 month Essential plan will I have to buy an add on to use my phone in the EU??

Re: Upgrade Sim - will it include data roaming?

Katie_B — Tue, 07 Nov 2023 13:51:04 GMT

Good afternoon @Dondoh.

Welcome to the community.

Customers who upgrade or joined after July 7th 2021 will be charged for roaming abroad.

If you choose to upgrade roaming will then be chargeable.

I hope this helps,

Katie

Re: Upgrade Sim - will it include data roaming?

Dondoh — Tue, 07 Nov 2023 14:59:55 GMT

Thanks @Katie_B

Can you confirm if the Essential plans have an add-on for roaming? Or is it just the All Rounder plans that allow this add-on as part of the plan?

Re: Upgrade Sim - will it include data roaming?

Katie_B — Tue, 07 Nov 2023 15:12:04 GMT

Hi @Dondoh.

All Rounder plans have inclusive extras which means you can choose the Roam Abroad Pass as your extra which means there would be no additional charge to use your phone in the EU.

Essential plans will have the option to purchase a pass for either for £25 or £2.29 per day.

Katie