topic Re: Replacement SIM's not working in SIM cards & Porting

Replacement SIM's not working

Nomad78 — Mon, 06 Nov 2023 19:10:53 GMT

Lost handset just over 2 weeks ago. I've since ordered 2 replacement SIM's, both which were delivered, but neither work. Following this, I've been to an EE store, where the staff member phoned the Contact Centre/Technical Support Team on my behalf. They confirmed on the 4th November that the SIM was showing as registered on the system and to allow 24 hours for this to work and activate. Didn't work within the specified time and then I further phoned the Technical Support Team on the 5th November, where they were unable to offer any solution or reason for it not working. Can someone confirm what I am to do now, or is this a bigger problem with EE Sims not working for others?. I appear to be going around in circles with no end in sight to my problem.

Re: Replacement SIM's not working

Katie_B — Tue, 07 Nov 2023 07:41:01 GMT

Good morning @Nomad78.

Welcome to the community.

I am sorry to hear this is happening with your replacement SIM.

When you last spoke with our technical care team was a ticket raised regarding this?

Katie

Re: Replacement SIM's not working

Nomad78 — Tue, 07 Nov 2023 08:43:54 GMT

This is resolved now Katie, thanks.

Re: Replacement SIM's not working

Katie_B — Tue, 07 Nov 2023 08:50:05 GMT

That's great to hear @Nomad78.

Thanks for letting me know.

Katie 🙂

Re: Replacement SIM's not working

Jessb94x — Tue, 07 Nov 2023 16:00:50 GMT

How was this resolved please?

Re: Replacement SIM's not working

Tics29 — Thu, 09 Nov 2023 18:38:21 GMT

I am still waiting for them to activate my replacement sim, Ive been in contact with them way too much for it to still show my sim is not activated, I’ve seen this has been a raised issue with a lot of people

this needs to be sorted ASAP, I need ee to activate my sim

Re: Replacement SIM's not working

Jessb94x — Thu, 09 Nov 2023 18:40:18 GMT

I had to go into an EE store in the end, with photo ID they done it there and then in store for me

Re: Replacement SIM's not working

Tics29 — Thu, 09 Nov 2023 18:42:51 GMT

Ok thank you, I will try tomorrow morning, hopefully it works if not then I don’t know what else to do

Re: Replacement SIM's not working

Obieee91 — Wed, 14 Feb 2024 18:21:30 GMT

How long does a replacement sim take to activate? I called the helpline and they said it was scheduled for 5pm. 8pm and still nothing, need this phone for work

Re: Replacement SIM's not working

Katie_B — Thu, 15 Feb 2024 07:40:04 GMT

Hi @Obieee91.

It can take up to 24 hours for your SIM to activate.

Since your post has your SIM activated?

Katie

Re: Replacement SIM's not working

kamran16 — Fri, 10 Jan 2025 21:15:09 GMT

A Total crap disgusting network

Re: Replacement SIM's not working

Rach_H — Sat, 11 Jan 2025 10:41:13 GMT

Hi @kamran16,

Welcome to the Community!

Has anything happened that has left you feeling this way?

Rach