topic Re: Order eSim in SIM cards & Porting

Re: Order eSim

Sadhana28 — Sun, 05 Nov 2023 11:49:08 GMT

Hi, I don't use a sim or have an account yet. Because I don't have a sim slot to insert a physical sim on my phone, I am unable to open a pay monthly or pay as you go account either.

I first need to know what is the procedure so I can follow the steps accordingly. Thank you.

Re: Re: Order eSim

Leanne_T — Sun, 05 Nov 2023 12:56:44 GMT

Hi @Sadhana28

eSIM is not available for pay as you go.

You would need to order a new EE pay monthly contract as a new customer and you should get the option for an eSIM.

Please see our What is an eSIM and how do I use an eSIM? | Mobile Help | EE for full details 🙂

Leanne.

Re: Re: Order eSim

Sadhana28 — Sun, 05 Nov 2023 13:14:20 GMT

Hi, So once I receive a physical sim (on a pay monthly basis), how do I insert the sim to my phone to activate? Since my phone does not have a sim slot.

Re: Re: Order eSim

Leanne_T — Sun, 05 Nov 2023 14:11:05 GMT

Hi @Sadhana28

Do you have access to another phone you could pop the SIM card into and receive the PIN needed to order the eSIM for your device?

If not, please contact our sales team and they will look into what options are available.

Leanne.