https://community.ee.co.uk/t5/SIM-cards-Porting/My-sim-has-no-service/m-p/1323424#M41226 <P>I just bought a new phone and transferred everything from my old phone to it not knowing the number was also transferring as eSim so I cancelled it from the new phone thinking I’ll get the service back on my old phone where the physical sim is, I wanted to keep my EE sim in the old phone because I’m not in the UK at the moment and I needed to get a new phone with another number, now I don’t have service on my EE sim, please how can I fix this? I really need my number to work&nbsp;</P> Sat, 04 Nov 2023 18:55:39 GMT Gianina07 2023-11-04T18:55:39Z https://community.ee.co.uk/t5/SIM-cards-Porting/My-sim-has-no-service/m-p/1323424#M41226 <P>I just bought a new phone and transferred everything from my old phone to it not knowing the number was also transferring as eSim so I cancelled it from the new phone thinking I’ll get the service back on my old phone where the physical sim is, I wanted to keep my EE sim in the old phone because I’m not in the UK at the moment and I needed to get a new phone with another number, now I don’t have service on my EE sim, please how can I fix this? I really need my number to work&nbsp;</P> Sat, 04 Nov 2023 18:55:39 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/My-sim-has-no-service/m-p/1323424#M41226 Gianina07 2023-11-04T18:55:39Z https://community.ee.co.uk/t5/SIM-cards-Porting/My-sim-has-no-service/m-p/1323432#M41227 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4137623">@Gianina07</a>&nbsp;</P> <P>You can only have an Esim or a sim card not both. If you have deleted your Esim you'll need to order another sim from EE and activate the sim in the UK.&nbsp;</P> <P>EE will only deliver a new sim to your UK address.</P> <P>Thanks&nbsp;</P> <P>&nbsp;</P> Sat, 04 Nov 2023 19:43:43 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/My-sim-has-no-service/m-p/1323432#M41227 Northerner 2023-11-04T19:43:43Z