topic Re: new sim card problems in SIM cards & Porting

new sim card problems

ven55 — Tue, 31 Oct 2023 11:26:29 GMT

Have just moved from Plusnet to EE. I am receving whatsapp and texts but no phone calls. I thinnk i put the wrong number in my phone when dealing with the sim card and although apparently my old number is supposedly active I am not getting calls.

Re: new sim card problems

Leanne_T — Tue, 31 Oct 2023 15:55:12 GMT

Hi @ven55

Thanks for coming here.

When did the number transfer?

Does the correct number show in your phone settings?

Leanne.

Re: new sim card problems

ven55 — Tue, 31 Oct 2023 16:07:41 GMT

Thank you for responding. Number actually transferred today. Yesterday I understood it had already happened. All is well now as porting is complete and the number in my phone is correct and I can now receive calls.

Ven55

Sent from Mail for Windows

Re: new sim card problems

Leanne_T — Tue, 31 Oct 2023 16:23:08 GMT

Thanks for coming back and letting me know @ven55

This is great news.

Have a lovely night!

Leanne 🙂