topic Replacement Sim in SIM cards & Porting

Replacement Sim

gronline — Tue, 31 Oct 2023 07:02:24 GMT

Hi there OK new SIM sent with my original number as iPhone lost. Now have a Redmi 11 Android. Sim installed but when trying to use phone MOBILE NETWORK UNAVAILABLE is showing. Any help appreciated.

Cheers

Richard

Re: Replacement Sim

Katie_B — Tue, 31 Oct 2023 07:13:17 GMT

Hi @gronline.

Welcome to the community.

Have you activated your new SIM?

Katie

Re: Replacement Sim

gronline — Tue, 31 Oct 2023 07:48:08 GMT

Hi Katie I am not sure how to do that as can't receive texts on the old number the SIM replaced which is now in a new phone thanks

Re: Replacement Sim

Katie_B — Tue, 31 Oct 2023 07:51:52 GMT

Thanks for getting back to me @gronline.

Do you have another line you could possibly contact our customer care team on?

If yes, please call 07953 966 150.

Should this not be an option please use our live chat service that can be found on this page HERE.

Katie