topic Re: Re: Nano Sim Card replacement. in SIM cards & Porting

Re: Nano Sim Card replacement.

eecustomer2023 — Mon, 04 Sep 2023 13:00:58 GMT

Hi, how do I order a replacement Nano SIM - my current SIM isn't a multi-SIM, its an old one...

James_B — Mon, 04 Sep 2023 13:11:15 GMT

Welcome to the EE Community. 🙂

Hope this helps.

James

eecustomer2023 — Mon, 04 Sep 2023 13:54:45 GMT

I’m struggling to connect my sim to the account. Can you help?

Kind regards

xxxxx xxxxx

[Mod edit: Please do not post personal information on the public board. Thanks!]

James_B — Mon, 04 Sep 2023 13:48:26 GMT

Are you using a legacy 3G plan transferred from T-Mobile or Orange?

James

eecustomer2023 — Mon, 04 Sep 2023 13:54:12 GMT

Yes, T-Mobile plan

Kind regards

Mamta Patel

James_B — Mon, 04 Sep 2023 13:56:23 GMT

Sorry, you won't be able to link a T-Mobile plan to My EE.

Please see How Do I Move to EE From Legacy Brands? for help with getting a new SIM and switching to an EE plan.

James