topic Re: Sim porting in SIM cards & Porting

Sim porting

goziestifler — Sat, 28 Oct 2023 16:11:28 GMT

I just bought a pay as you go new EE sim. I want to port my old number from my pay as you go sim to this new EE sim. Is this possible? the attendant in the EE store said I cant do that. please help

Re: Sim porting

Schockwave — Sat, 28 Oct 2023 20:06:56 GMT

Hello @goziestifler ,

Welcome to the community,

If you are already a pay as you go customer with EE and needed a new SIM card, you should have requested a replacement SIM card. Did you not do this?

The store attendant was right, you cannot port your number over from the same network, but if you are coming over from another network, then you will need a PAC code from your previous network which you give to EE which ports your number over.

Re: Sim porting

Leanne_T — Mon, 30 Oct 2023 07:47:22 GMT

Hi @goziestifler

Thanks for coming here.

If both numbers are on pay as you go, please call us and the team will see what is available for you.

Leanne.