topic Re: Sim replacement (PAYG) still free in store? in SIM cards & Porting

Sim replacement (PAYG) still free in store?

Excelsior — Sat, 28 Oct 2023 14:09:03 GMT

Hi there, I went to an EE store to get an old SIM card replaced for a combi but was told they don't do this in store for PAYG - is this correct? Do they force PAYG users to pay out for delivery now instead?

Re: Sim replacement (PAYG) still free in store?

XRaySpeX — Sat, 28 Oct 2023 18:55:51 GMT

They should be able to give you a replacement SIM for free instore providing you show suitable ID.

Re: Sim replacement (PAYG) still free in store?

Excelsior — Sat, 28 Oct 2023 23:41:29 GMT

They didn't even get to asking for ID - only "are you PAYG or Contract?" PAYG >> no, they don't do them in store...

Wondering if this was EE policy now?

Re: Sim replacement (PAYG) still free in store?

Katie_B — Mon, 30 Oct 2023 07:44:20 GMT

Hi @Excelsior.

You can get a replacement SIM at your local EE Store.

Katie