topic SIM card upgrade in SIM cards & Porting

SIM card upgrade

Emhhan — Sat, 28 Oct 2023 15:52:21 GMT

I upgraded to a sim only contract via my mobile app yesterday 27th October but I still have not received a confirmation email and my app has not yet updated.

how long does this usually take? I just want to be sure the new contract has gone through

Re: SIM card upgrade

Katie_B — Mon, 30 Oct 2023 07:45:44 GMT

Hello @Emhhan.

Welcome to the community.

Since your post has your EE account updated?

Katie

Re: SIM card upgrade

Emhhan — Mon, 30 Oct 2023 08:38:13 GMT

Hi,

jo I’ve jsut checked it’s still showing as my old contract which included the phone and when I go to click upgrade it appears hollowed out. I still haven’t received an email either confirming the change

thanIs,

emma

Re: SIM card upgrade

Katie_B — Mon, 30 Oct 2023 08:40:09 GMT

Thanks for getting back to me @Emhhan.

If you text AL to 150 does the new plan report back?

Katie

Re: SIM card upgrade

Emhhan — Mon, 30 Oct 2023 12:50:23 GMT

I’ve just tried it and it’s still sending me information with the old plan

Re: SIM card upgrade

Leanne_T — Mon, 30 Oct 2023 15:02:48 GMT

Hi @Emhhan

Thanks for coming back to us.

If you give us a call, our mobile care team will get this looked into for you 🙂

Leanne.