topic Re: Can't call or text anyone in SIM cards & Porting

Can't call or text anyone

manof5 — Wed, 25 Oct 2023 14:42:45 GMT

I recently got an upgrade but I can't call or text. I put the sim back into the old phone and the same thing happens. What do i do? I clearly can't call 150 but I think I need a new sim sent out. Please help ASAP

Re: Can't call or text anyone

manof5 — Wed, 25 Oct 2023 15:16:00 GMT

I can text to other Iphones though for some reason

Re: Can't call or text anyone

Leanne_T — Wed, 25 Oct 2023 15:45:11 GMT

Hi @manof5 @Peuceto

Thanks for coming here.

Did you receive a new SIM card with the packaging of your new phone?

This is sometimes in the envelope 🙂

Leanne.

Re: Can't call or text anyone

manof5 — Wed, 25 Oct 2023 15:48:49 GMT

No I didn't get any sim card

Re: Can't call or text anyone

Leanne_T — Wed, 25 Oct 2023 15:52:32 GMT

Hi @manof5

Thanks for checking, in this case please use the message us option on the Mobile phone (ee.co.uk) page and the team will get this looked into for you.

Leanne.

Re: Can't call or text anyone

manof5 — Wed, 25 Oct 2023 15:59:09 GMT

You sure about that

"Thanks. Our team are on hand to help with any tech queries you might have. I'll just pass you over to them.

16:56

To connect to the support team please call 150 from your EE mobile to speak to our team. Or you can call 07953 966 250 from any other phone.
Unfortunately our messaging service is no longer available for this topic."

How can I phone on a broken phone?????

Re: Can't call or text anyone

Leanne_T — Wed, 25 Oct 2023 16:02:15 GMT

Hi @manof5

The billing/account team should be able to check if there has been a SIM card requested and order one for you. If you select this option.

If they are unable to help, you can visit any EE Store with photo ID and they can replace the SIM for you.

Leanne.

Re: Can't call or text anyone

bristolian — Wed, 25 Oct 2023 18:32:03 GMT

@manof5 wrote:

To connect to the support team please call 150 from your EE mobile to speak to our team. Or you can call 07953 966 250 from any other phone.

How can I phone on a broken phone?????

You can call from any working phone, it doesn't need to be an EE one. Both landlines & other mobiles can call the number mentioned above.

Re: Can't call or text anyone

manof5 — Wed, 25 Oct 2023 18:36:05 GMT

That's obvious but I live alone and only have one phone. I went out and used someones phone. Sim card is on the way

Re: Can't call or text anyone

bristolian — Wed, 25 Oct 2023 19:02:29 GMT

Many people retain another phone incase there is an issue with their primary provider/technology, but a minority that don't can often find this situation problematic and query what to do.

They may not realise that most operators have an off-net contact number, and presume that they need to be calling from the same operator. It's encouraging that you've found a solution.

Re: Can't call or text anyone

manof5 — Fri, 27 Oct 2023 10:15:18 GMT

So I got a new sim but to activate the sim they need to send a text to me which I can not get. i this a big joke on me or something? actually help me this time please I NEED MY PHONE FORE BUSINESS

Re: Can't call or text anyone

Leanne_T — Fri, 27 Oct 2023 11:13:04 GMT

Hi @manof5

To activate the SIM card you would need to get in touch with our mobile care team, please see our Account and billing (ee.co.uk) page for ways to contact us.

Leanne.

Re: Can't call or text anyone

manof5 — Fri, 27 Oct 2023 11:59:16 GMT

My dad called them for me to get it activated and it still doesn't work. Have I been sent a faulty phone? I want a replacement or i'll cut off the contract from the bank

Re: Can't call or text anyone

Leanne_T — Fri, 27 Oct 2023 12:02:04 GMT

How long ago was the SIM card registered? @manof5

Have you restarted the phone?

Leanne.

Re: Can't call or text anyone

manof5 — Fri, 27 Oct 2023 12:06:54 GMT

Few hours ago and yes I restarted my phone

Re: Can't call or text anyone

manof5 — Fri, 27 Oct 2023 12:08:29 GMT

I don't know why it said solved I clicked something wrong

Re: Can't call or text anyone

Leanne_T — Fri, 27 Oct 2023 12:11:34 GMT

I will remove the solution for you @manof5

The SIM registration can take up to 24 hours.

Leanne.

Re: Can't call or text anyone

manof5 — Sat, 28 Oct 2023 10:41:52 GMT

It has been 24 hours and I still can't call or text. Yes I have turned the phone off and on

Re: Can't call or text anyone

Katie_B — Sat, 28 Oct 2023 11:43:53 GMT

Thanks for getting back to us @manof5.

Is there another line you could use to contact our technical care team?

Alternatively, do you live near a local EE Store?

Katie