topic Re: SIM wont register in SIM cards & Porting

SIM wont register

Chris_John — Sun, 22 Oct 2023 20:01:34 GMT

I’ve received a new SIM because I’ve been transferred from BT (not by choice I might add)

The SIM isn’t registered and I’ve been on the phone to EE 3 times now and each time I’m got oh I’ve done this, I’ve done that. Wait 24 hours and it’ll register . It doesn’t work. (Wait 24 hours? How backward is that?)
Why is it so complicated?

Im paying for a service I can’t use never mind my wasted time on the phone to EE

Re: SIM wont register

XRaySpeX — Sun, 22 Oct 2023 21:12:45 GMT

@Chris_John : Register on what? Your phone? MyEE? ....

Re: SIM wont register

Chris_John — Sun, 22 Oct 2023 21:20:03 GMT

The SIM is unregistered. Put it in phone and it shows zero bars. Put it in router and it says unregistered

EE technical (a term I use lightly) don’t seem to know how to register it. They play around and then say wait 24 hours and it’ll be registered (I feel this is just to fob me off)

Its complete madness and is costing me time and money

Re: SIM wont register

XRaySpeX — Sun, 22 Oct 2023 21:23:04 GMT

Have you tried registering it to MyEE?

Is it on contract or PAYG?

Re: SIM wont register

Chris_John — Sun, 22 Oct 2023 21:36:31 GMT

It’s on contract.
I can’t register it in My EE because to do that they have to text you a number and I won’t receive the number because the SIM isn’t registered 🤦🏻‍♂️

Just going round and round in circles with EE

In the past when I’ve had new SIM’s sent (Three, BT, Vodafone) and they've already been registered. Put them in device and they work

Re: SIM wont register

Chris_John — Mon, 23 Oct 2023 06:47:26 GMT

Another 19 hours has passed and who’s surprised nothing changes.

All this wait 24 hours and it’ll register is a joke and just to get me to hang up and call back again.
I really have run out of patience with EE and can’t afford to waste anymore time on this

The guys who call themselves technical are an absolute joke and do not have a clue.

Re: SIM wont register

Katie_B — Mon, 23 Oct 2023 07:42:38 GMT

Hi @Chris_John.

I am sorry to hear this is happening.

Did our tech team advise they would be back in touch or was it for you to just allow 24 hours?

Katie

Re: SIM wont register

Chris_John — Mon, 23 Oct 2023 13:42:18 GMT

Yet another wasted 24 hours (who’s surprised nothing happened!)

contacted the “tech team” who are now sending a new SIM

Time will tell!

Re: SIM wont register

Grrgrr69 — Tue, 24 Oct 2023 13:28:22 GMT

I'm with you pal, having a very similar issue. I too was chucked over to EE from BT who I had a rolling contract with, they also sneakily signed me up to an 18 month contract with EE that I never asked for!

Anyway, I've been with them about a year now when 1 of the SIMs on my account just stopped working. Now I'm currently awaiting a replacement SIM for the 3rd time because EE can't figure out what the issue is and their solution is to just keep repeating themselves over and over. In the meantime my son, who is desperately trying to find his first job, can't even use his phone.

Re: SIM wont register

Chris_John — Tue, 24 Oct 2023 13:40:44 GMT

Well I should have the new SIM tomorrow and I’ll report back if it works. Mind you after seeing your post I’m not that hopeful. It’s madness the SIM should come registered like all other companies appear to.
They do not appear to know what to do and as for the technical department that appears to be a joke.

Re: SIM wont register

Chris_John — Wed, 25 Oct 2023 12:51:26 GMT

2nd sim received, no different

Come on EE it really can’t be hard to register a sim

shocking service (well no service actually);

Re: SIM wont register

Leanne_T — Wed, 25 Oct 2023 13:00:10 GMT

Hi @Chris_John

Have you spoken to our mobile care team since you received the SIM to register the SIM card?

If so, was this over 24 hours ago?

Leanne.

Re: SIM wont register

Chris_John — Wed, 25 Oct 2023 13:17:39 GMT

They are doing nothing different.
5 times now I’ve been to wait 24 hours. I’m on my 2nd sim.
Absolutely shambles

Re: SIM wont register

Chris_John — Wed, 25 Oct 2023 13:18:26 GMT

Oh no it’s gets better

Wait 3-5 days (not including the weekend )

Total joke

Re: SIM wont register

Grrgrr69 — Wed, 25 Oct 2023 13:18:45 GMT

LOL someone hasn't read the thread.

Re: SIM wont register

Leanne_T — Wed, 25 Oct 2023 13:20:31 GMT

Hi @Chris_John

I am very sorry to hear this.

Since you received the second SIM have you spoken to our mobile care team?

If not, please get in touch to get this looked into.

Leanne.

Re: SIM wont register

Grrgrr69 — Wed, 25 Oct 2023 13:30:36 GMT

They haven't the foggiest have they? If you're lucky maybe the one person at EE customer service who can help comes back from holiday on Monday!

Oh hang on '3-5 days not including the weekend '. They've given up! Come on EE at least try.

Re: SIM wont register

Grrgrr69 — Wed, 25 Oct 2023 13:45:19 GMT

I've just this minute received my 3rd SIM, It's for the wrong number. They are feckin useless.

Re: SIM wont register

Chris_John — Wed, 25 Oct 2023 15:33:23 GMT

Let me know what happens please

I’ll continue to wait for 5 oh no it’s actually 7 days

Re: SIM wont register

Chris_John — Wed, 25 Oct 2023 17:35:12 GMT

So I thought hmmmm wonder if I put my original sim in……yep guess what it worked

Now I bet they disconnect it now and connect the newer one

incompetence is unbelievably high