topic Cancel Port Request in SIM cards & Porting

Cancel Port Request

Duke89 — Tue, 24 Oct 2023 20:48:49 GMT

I submitted a port request that said it will be done in 2 days time. I'd like to cancel that request and keep both the old and new numbers. Any advice on how I can cancel the port request?

Re: Cancel Port Request

XRaySpeX — Tue, 24 Oct 2023 20:56:23 GMT

Port from where to where?

Re: Cancel Port Request

bristolian — Tue, 24 Oct 2023 21:11:28 GMT

PACs are usually actioned the working day after they're submitted. There's no way that I'm aware of, to delay this by 2 days without the submission being itself delayed.

You can only have one number active on a SIM at any given time.

Re: Cancel Port Request

Duke89 — Tue, 24 Oct 2023 21:22:55 GMT

My Three number to EE network. I decided to keep my Three number and the one EE issued me when I opened up an account with them.

Re: Cancel Port Request

Christopher_G — Wed, 25 Oct 2023 07:15:05 GMT

Hi @Duke89

Welcome to the community.

It will depend on what part of the process the port is at. If you speak to our Mobile Care team, they may be able to help cancel it.

Chris