topic Re: eSIM Download fails in mobile app in SIM cards & Porting

eSIM Download fails in mobile app

iammac — Wed, 31 Aug 2022 08:02:57 GMT

Dear Community,

Whilst trying the initial download of eSIM from the My EE mobile app ( Settings --> Replace my SIM/eSIM -> eSIM - Instant download -> This device ) I get the error below.

I am setting up a second Personal line on my phone - see my original post on what I am trying to do. I have since been in touch with EE and purchased a eSIM Plan. Whilst I am due to receive the QR code for the new eSIM in the post I thought I would give the My EE App a go and try downloading the eSIM from there to save a bit of time (and cut down on the support loop if anything does go wrong).

When I try to download from My EE App the app throws the following error

Re: eSIM Download fails in mobile app

Northerner — Wed, 31 Aug 2022 08:11:56 GMT

Hi @iammac

It won't work if you're having a QR code sent out in the post.

Thanks

Re: eSIM Download fails in mobile app

iammac — Thu, 01 Sep 2022 08:49:03 GMT

Thanks @Northerner much appreciated. Was trying that after direction from EE CS. I will hang tight and await the QR code!

Re: eSIM Download fails in mobile app

Vitacity — Tue, 24 Oct 2023 18:16:26 GMT

I have NOT requested an e-sim over the post and I still get the same error message.

This was an issue experienced two years ago and now that I'm back I can see is still unresolved.

Re: eSIM Download fails in mobile app

Vitacity — Tue, 24 Oct 2023 18:19:10 GMT

Just for those that may wonder how two years I got it resolved. EE tech support were unable to resolved remotely. We spent an hour trying. So we concluded that the only solution was to get the physical piece of paper printed code. Good old school. It took a while week for the code to arrive in the post. So not great.

Re: eSIM Download fails in mobile app

Vitacity — Tue, 24 Oct 2023 18:19:48 GMT

But once received I followed the instructions and it worked fine first time around.