topic Re: Intermittant "no sim" message in SIM cards & Porting

Intermittant "no sim" message

feefeefluffy — Sun, 22 Oct 2023 16:07:32 GMT

As above. Pull out sim and re-insert, message goes away and network comes back. Might work for 24 hours then same again.

Samsung A52 I think it is, 2 years old, recent issue.

Doesnt seem to related to movement or location, just happens randomly. Restart phone doesnt always work, but re-insert usually does. Faulty sim? Has been cleaned etc.

Re: Intermittant "no sim" message

Chris_B — Sun, 22 Oct 2023 17:00:55 GMT

@feefeefluffy You need to request a replacement SIM card. You can call customer services or go to a EE store for this and you’ll need in date photo ID with you. Or via the my EE app you can request this.

on the app click the person icon top right click settings and permission and scroll down to replace my sim/esim and follow the on screen instructions.