topic Re: How do contact re without service waiting for sim to act in SIM cards & Porting

How do contact re without service waiting for sim to act

Dolly45g — Sat, 21 Oct 2023 14:36:04 GMT

Re: How do contact re without service waiting for sim to act

Dolly45g — Sat, 21 Oct 2023 14:44:36 GMT

How long does it take for replacement sim is in service as cannot contact ee

Re: How do contact re without service waiting for sim to act

bristolian — Sat, 21 Oct 2023 15:31:26 GMT

SIMs are usually sent by second-class post. If you are near an EE store then they should be able to supply a new SIM with suitably photo-ID.

EE CS can be contacted on 07953 966150 from any working phone.

Re: How do contact re without service waiting for sim to act

Dolly45g — Sat, 21 Oct 2023 15:36:44 GMT

I’ve got new sim from store yesterday it’s still in service cannot make calls

thanks for reply

Re: How do contact re without service waiting for sim to act

Christopher_G — Sun, 22 Oct 2023 07:48:43 GMT

Hi @Dolly45g

Welcome to the community.

If you have gotten a SIM from the EE Store, it should activate quite quickly. Could you restart your device this morning please? Let us know if it's working.

Chris

Re: How do contact re without service waiting for sim to act

Dolly45g — Sun, 22 Oct 2023 08:12:55 GMT

Morning
Still not working after restarting

Karen groves

Re: How do contact re without service waiting for sim to act

Christopher_G — Sun, 22 Oct 2023 08:17:00 GMT

OK, thanks @Dolly45g

I suggest speaking to our Mobile Care team so they can check this. Or if you're near the store, it may be worth popping back in.

Chris

Re: How do contact re without service waiting for sim to act

Dolly45g — Sun, 22 Oct 2023 08:24:55 GMT

Thank you
Think I will have to go to store as cannot contact any other way

Karen groves