topic Re: Re: No service No Sim in SIM cards & Porting

Re: No service No Sim

Don41 — Thu, 19 Oct 2023 07:44:58 GMT

Hi EE support team.

My sim card is not working. My phone is showing ' No Sim/ No Service'.

Yesterday a kind lady from the support team reset my network settings and the sim card worked, but over night it has dropped off again. I've tried reinserting this morning and nothing is happening. I cannot email the team member as google email wants to verify me by sending a number to my phone !!!

kind regards

Donna.

Re: Re: No service No Sim

Leanne_T — Thu, 19 Oct 2023 08:39:20 GMT

Hi @Don41

Thanks for coming to the community.

Did the team send you a replacement SIM card as well when you called?

Leanne 🙂

Re: Re: No service No Sim

Don41 — Thu, 19 Oct 2023 18:39:47 GMT

Hi Leanne,

Thank you for replying.

No, they didn't, but I went to my local EE store today and they tested my SIM, confirmed it was faulty and replaced it there and then. All working ok and great service from them.

Donna.

Re: Re: No service No Sim

Christopher_G — Fri, 20 Oct 2023 07:18:56 GMT

Fantastic, @Don41

Thank you for coming back to let us know. 🙂

Chris