topic Re: Re: No service No Sim in SIM cards & Porting

Re: No service No Sim

Kevthomas1985 — Sun, 25 Jun 2023 18:09:39 GMT

I have the same issue... Did this resolve your problem?

Thank you

Christopher_G — Mon, 26 Jun 2023 06:49:30 GMT

Welcome to the community.

Have you tried removing and re-inserting the SIM card? Restarting the phone can sometimes bring service back too.

Chris

Kevthomas1985 — Tue, 04 Jul 2023 06:30:05 GMT

WHERE IS MY SIM CARD?

My simcard isn't working so I cannot call - no live chat option... RIDICULOUS!

I ordered a simcard 7 days ago. It said posted within 2 working days - day 8 and i'm still waiting for this!!!!

Kevthomas1985 — Tue, 04 Jul 2023 06:31:36 GMT

Yes - it did nothing. Ordered a new sim card 8 days ago... Said it would be sent within 2 working days.

day 8 - still waiting... Horrendous.

No live chat option and obviously cannot call as the simcard does not work

LACK OF CUSTOMER SUPPORT FOR EE CUSTOMERS!!!!

Leanne_T — Tue, 04 Jul 2023 07:25:47 GMT

I am sorry to hear the SIM card has not arrived, if you pop into an EE Store with photo ID they can provide a replacement SIM card for you.

Leanne 🙂

Kevthomas1985 — Tue, 04 Jul 2023 07:31:47 GMT

Hello,

Please ensure I don't get charged the £1.99 delivery fee!

Leanne_T — Tue, 04 Jul 2023 08:06:30 GMT

Please get in touch with our mobile care team to discuss the charge for the SIM card.

Leanne 🙂

Kevthomas1985 — Tue, 04 Jul 2023 08:24:47 GMT

I can't when I can't call and live chat doesn't work!

I'm annoyed EE didn't send me the simcard when agreed and I've waited 8
days for nothing!!

Leanne_T — Tue, 04 Jul 2023 08:27:50 GMT

I am very sorry we have no account access on the community @Kevthomas1985

If you can visit an EE Store they will be happy to help and check the charges for you.

Leanne.