topic Re: SIM card activation in SIM cards & Porting

SIM card activation

Matthew1195 — Thu, 19 Oct 2023 09:53:56 GMT

I have recently become a new member of EE 5 days ago and my SIM card arrived 1 day ago when I put my SIM card in there is no signal. So in search forums and it says can take up to 24 hours I decided to ring up EE and they said the SIM card hasn’t been activated and is sat in a state called reserved which can take up to 14 days to sort out.

Why does it take nearly two weeks to activate a SIM card leaving me with no service for two weeks is a bit ridiculous and this was no where stated when I ordered the SIM online either.

Is there anything I can do to speed up this process thank you.

Re: SIM card activation

Katie_B — Thu, 19 Oct 2023 11:34:01 GMT

Hello @Matthew1195.

Welcome to the EE Community.

I am sorry to hear about your experience so far.

Has a ticket been raised by our customer care team regarding this?

Katie

Re: SIM card activation

Matthew1195 — Thu, 19 Oct 2023 11:36:34 GMT

No I don’t think there has been a ticket raised only the information I provided above was what I got told from an EE representative when I rang them up asking when it’s likely my EE sim would activate.

Re: SIM card activation

Katie_B — Thu, 19 Oct 2023 11:59:37 GMT

Hi @Matthew1195.

I would recommend getting back in touch with our technical care team to ask if a ticket has been raised.

It could also be worth asking if a replacement SIM would speed up this process for you.

Katie

Re: SIM card activation

Matthew1195 — Thu, 19 Oct 2023 12:01:59 GMT

It’s a brand new sim I haven’t had an EE sim before I am swapping from my current provider Three.

i rang the number that was in the app which I assumed was technical support however when it read out the options there wasn’t one for sim support.